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TRG Customer Solutions, Inc. d/b/a IBEX Global, and its operating groups, subsidiaries and divisions within the European Union, (the "Company") are committed to protecting the privacy and security of Personal Data and/or personal data ("Personal Data") of prospective, current and former employees ("Employees"). The Company collects, processes, and transfers Personal Data of Employees in connection with its human resources activities. The Company is s committed to complying with the EU General Data Protection Regulation , effective May 25, 2018; and all data protection laws, labor laws, and collective agreements in the countries in which it employs employees and does business regarding Employees' Personal Data . All questions, concerns, or complaints should be directed to the Company's Director of Security and Compliance by e-mail at security@ibex.co.
Definitions
"Personal data," means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, but only to the extent such personal data pertain residents of the European Economic Area (EEA) or are otherwise subject to the GDPR.
"Personal data breach,", means any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored or otherwise processed.
"Process" or "processing" means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
"Special personal data," includes, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health, data concerning sex life or sexual orientation of an individual, and data relating to criminal convictions and offenses.
"Criminal records data" means information about an individual's criminal convictions and offences, and information relating to criminal allegations and proceedings.
Data Privacy Principles
The Company complies with the following data privacy principles with respect to personal data:
The Purpose and Legal Basis for Processing Personal Data
The Company processes the following personal dta regarding Employees for the following purposes and based upon the following legal bases in furtherance of its human resources activities.
Recipients of Personal Data
Personal Data may be disclosed as follows:
Employee Data Subject Rights
Employees, as a data subjects, have the following rights regarding their Personal Data:
Data Security
The Company takes the security of HR-related personal data seriously. The Company has internal policies and technical measures in place to protect personal data against loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:
Impact Assessments
Some of the Processing that the Company carries out may result in risks to privacy. Where Processing would result in a high risk to individual's rights and freedoms, the Company will carry out a Data Protection Impact Assessment (DPIA) to determine the necessity and proportionality of processing. The DPIA will consider the purposes for which the activity is carried out, the risks for individuals and the measures that can be put in place to mitigate those risks.
Data Breach Notification
If the Company discovers that there has been a breach of HR-related Personal Data that poses a risk to the rights and freedoms of individuals, it will report such breach to the appropriate data protection authority within 72 hours of discovery. The Company will record all data breaches regardless of their effect.
If the breach is likely to result in a high risk to the rights and freedoms of individuals, the Company will notify affected individuals that there has been a breach and provide them with information about its likely consequences and the mitigation measures it has taken.
International data transfers
The Company has certified that it complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred to the U.S. from the EU and Switzerland, respectively. This certification covers the following Company entities:
Individual responsibilities
Individuals are responsible for helping the organisation keep their personal data up to date. Individuals should let the organisation know if data provided to the organisation changes, for example if an individual moves house or changes his/her bank details.
Individuals may have access to the personal data of other individuals [and of our customers and clients] in the course of their [employment, contract, volunteer period, internship or apprenticeship]. Where this is the case, the organisation relies on individuals to help meet its data protection obligations to staff [and to customers and clients].
Individuals who have access to personal data are required:
Training
The Company will provide training to all individuals about their data protection responsibilities as part of the induction process and at regular intervals thereafter. Individuals whose roles require regular access to personal data, or who are responsible for implementing this policy or responding to subject access requests under this policy, will receive additional training to help them understand their duties and how to comply with them.
Questions and Complaints
Questions or complaints regarding the processing of your Personal Data should be directed to your local HR representative. Additionally, complaints may be submitted pursuant to grievance procedures under applicable trade union contracts. If the inquiry cannot be answered or the complaint is not resolved locally, please direct the matter to our Director of Security and Compliance by e-mail at contactibexdigital@ibex.co
EU employees also have the right to lodge a complaint with the local or national data protection authority in the jurisdiction where you work. A listing of the EU Data Protection Authorities ("DPAs") is located at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
Data Privacy is Important to Us
Please be assured that your privacy is of utmost importance to us. We comply with all applicable data privacy laws including the General Data Protection Regulation regarding personal data collected and processed concerning residents of the European Union and European Economic Area.
The specific practices outlined in this privacy statement apply to privacy practices and procedures maintained by or on behalf of ibex. and its affiliates. Some of our web pages contain links to web sites outside ibex. Please be aware that when you follow a link to another site, you are then subject to the privacy policies of the new site.
What Personal Data We Collect and Process
The Company collects business contact and financial information from our business customers and vendors. We collect personal contact information, purchase information, and customer experience information from individuals who purchase products and services from our business customers.
How and Why We Process Personal Data
The Company processes personal information for the following purposes:
Interaction with Children
We do not collect personal data of and our websites do not target or provide content to children under the age of 16.
Cookies
Cookies are small files that web servers place on a user's hard drive. The Company does not use "persistent cookies" or any other persistent tracking methods to collect personal information about visitors to its websites. Cookies serve several functions:
We Also Collect and Use Non-Personal Data
In addition to personal information, we collect and store non-personal (such as search engine queries and anonymous survey responses) to help us better understand and meet the needs of our visitors. We may share non-personal information with others, including the public, in aggregated form (for instance, in a list of our most popular search engine queries), in partial or edited form (such as in a report summarizing responses to a questionnaire), or verbatim (for example, in a complete listing of survey responses).
Data Subject Rights of EU Residents
EU residents have the following rights regarding their personal data:
International data transfers
The Company has certified that it complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred to the U.S. from the EU and Switzerland, respectively. This certification covers the following Company entities:
Privacy Rights of California Residents
Pursuant to Californian Civil Code Section 1798.83, California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to our Director of Security and Compliance by e-mail at security@ibex.co
Data Security
The Company takes the security of personal data seriously. The Company has internal policies and technical measures in place to protect personal data against loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we handle personal information, we will provide notice of the changes on the website home page.
Questions and Concerns
Any questions or concerns regarding how the Company processes personal information should be directed to our Director of Security and Compliance by e-mail at security@ibex.co. EU residents also have the right to lodge a complaint with the local or national data protection authority in the jurisdiction where they reside. A listing of the EU Data Protection Authorities ("DPAs") is located at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. Dispute resolution: If for some reason you believe this site has not adhered to these principles, please notify James Ferrato, Chief Information Officer, at jim.ferrato@ibex.co. If our web pages are not fully in compliance with our stated policies, they will be corrected.
© 2020 Communications, Inc. Offers are valid for a limited time only, to qualifying residential customers who have not subscribed to applicable services within the previous 30 days and have no outstanding obligation to. Standard rates apply after promotion. TV equipment required & is extra; Internet modem is required & included in price; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Credit approval, prepayment or major credit card may be required. Services are subject to all applicable service terms & conditions, which are subject to change. Trademarks belong to their respective owners. Services not available in all areas. Restrictions apply.
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Triple Play Select - from $99.97/mo for 12 mos*
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV ® Select promotion price is $44.99/mo; standard rates apply after yr. 1. Spectrum Internet® promotion price is $44.99/mo; standard rates apply after yr. 1. Spectrum Voice®: Price is $12.99/mo when bundled. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: INTERNET: Speed based on wired connection and may vary by address. Wireless speeds may vary. TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. HOME PHONE: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Triple Play Silver - from $129.97/mo for 12 mos*
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV ® Silver promotion price is $74.99/mo; standard rates apply after yr. 1. Spectrum Internet® promotion price is $44.99/mo; standard rates apply after yr. 1. Spectrum Voice®: Price is $12.99/mo when bundled. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: INTERNET: Speed based on wired connection and may vary by address. Wireless speeds may vary. TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. HOME PHONE: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Triple Play Gold - from $152.97/mo for 12 mos*
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV ® Gold promotion price is $94.99/mo; standard rates apply after yr. 1. Spectrum Internet® promotion price is $44.99/mo; standard rates apply after yr. 1. Spectrum Voice®: Price is $12.99/mo when bundled. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: INTERNET: Speed based on wired connection and may vary by address. Wireless speeds may vary. TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. HOME PHONE: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Spectrum TV Select + Internet - from $89.98/mo for 12 mos*
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Price for TV Select and Internet is $89.98/mo for yr. 1; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo.) extra and subject to change during and after the term; installation, equipment and additional services are extra; General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Speed based on wired connection. Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Spectrum TV Silver + Internet- from $119.98/mo for 12 mos*
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Price for TV Silver and Internet is $119.98/mo for yr. 1; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo.) extra and subject to change during and after the term; installation, equipment and additional services are extra; General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Speed based on wired connection. Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Spectrum TV Gold + Internet- from $139.98/mo for 12 mos*
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Price for TV Gold and Internet is $139.98/mo for yr. 1; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo.) extra and subject to change during and after the term; installation, equipment and additional services are extra; General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Speed based on wired connection. Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Spectrum Internet- from $49.99/mo for 12 mos*
*Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Price for Internet is $49.99/mo for yr. 1; standard rates apply after yr 1. Taxes, fees and surcharges extra and subject to change during and after the term; installation, equipment and additional services are extra. General Terms: INTERNET: Speed based on wired connection. Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Speed based on wired connection. Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Spectrum TV® Select- from $59.99/mo for 12 mos*
Disclaimer: Disclaimer: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Silver promotion price is $74.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Spectrum TV® Silver - from $74.99/mo for 12 mos*
Disclaimer: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Silver promotion price is $74.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Spectrum TV® Gold - from $94.99/mo for 12 mos*
Disclaimer: Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum TV® Gold promotion price is $94.99/mo; standard rates apply after yr 1. Taxes, fees and surcharges (broadcast surcharge up to $16.45/mo) extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. General Terms: TV: TV equipment required; charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
Spectrum Home Phone - from $12.99/mo when bundled*
* Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and have no outstanding obligation to Charter. Price for home phone is $12.99/mo when bundled. Taxes and fees included in price; installation/network activation, equipment and additional services are extra. HOME PHONE: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability
? Contract Buyout
To qualify for contract buyout program order and install a qualifying new customer Triple Play Promotion or limited Double Play promotion (Note offers not available in all areas). A copy of the final bill from previous provider with early termination fees clearly marked and completed in addition to the 'Spectrum Contract Buyout Form' are required to qualify for the contact buyout program. Upon receipt of the forms and verification of eligibility, a check in the amount equal to the early termination fee charged by your previous provider on your final bill (not to exceed $500), will be mailed to your Spectrum service address. Contract buyout forms must be received by Spectrum within 60 days of installation of the Spectrum Triple Play or 2 weeks from the date listed on the competitor's final bill statement, whichever is later. Contract Buyout form can be found mycheck.
©Spectrum Communications. Offer available to qualifying new customers only, who have not subscribed to any Spectrum services within the previous 30 days and have no outstanding obligations to Spectrum. Check amount will be determined by the early termination fee on the final bill from the previous provider, not to exceed $500. If email is not available, forms may be mailed to: Spectrum Communications, 8123 S Hardy Dr, Tempe, AZ 85284. The check must be redeemed within six months from the date of issuance or be rendered null and void. Entitlement to amounts tendered is strictly conditioned upon timely presentment. Failure to present the check for payment within such period shall result in forfeiture of the amounts tendered and reversion thereof to Spectrum Communications.
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We've updated our privacy policy to comply with Europe's General Data Protection Regulation (GDPR), the EU-U.S. Privacy Shield, and the Swiss-U.S. Privacy Shield. View our HR Data Privacy Policy and Non-HR Data Privacy Policy to learn more about these changes.